Contact information
Customer Support Guidelines
Jivzo Dropshipping
Support Hours
Monday – Saturday 10:00 AM – 6:00 PM
Limited support on Sundays and public holidays.
What We Can Help With
Order Assistance
- Order confirmation & status updates
- Shipping & dispatch details
- Tracking & delivery queries
Product Assistance
- Product availability & variants
- Size clarification & basic info
- Wholesale & dropshipping queries
Exchange & Returns
- Exchange requests
- Return process & pickup assistance
- Refund status updates
Refunds processed only after return is received and quality-verified.
Payment Assistance
- Payment confirmation
- Prepaid & COD queries
- Failed transactions & refund clarifications
Delivery & Courier Support
- Delayed delivery follow-ups
- Courier escalation & address corrections
- Re-delivery coordination (where applicable)
Important Policies
- → Please maintain respectful communication with our support team at all times.
- → Resolution timelines may vary based on courier partners, bank processing times, or verification procedures.
- → Orders cannot be modified once they have been shipped.
- → Certain issues may require 24–72 working hours to fully resolve.
Contact Us
Phone
+91 9972769817
support@jivzo.in