Refund policy

At Jivzo, we strive to ensure your complete satisfaction. If you’re not fully happy with your purchase, we’re here to make the return and refund process simple and transparent.

Return & Exchange Policy

Return Window:
You may request a return or exchange within 7 days of delivery.

How to Initiate:
To start a return or exchange, simply call us at 9972769817 for quick assistance.

Refund Timeline:
Once your returned product is received and verified at our hub, your refund will be processed within 3-4 working days.

Note: 

To maintain fairness and prevent misuse of returns:

If a customer's return history exceeds 30%, or
If a customer returns more than 2 dresses in a single request,
A shipping deduction of ₹50 per item will be applied during the refund. However, if you choose to self-ship the product or opt to receive your refund as wallet credit, no deduction will be applied.

Important:
Refunds or exchanges are initiated only after the returned product reaches our hub and passes the quality check.
If there is a delay in reverse pickup or courier delivery, the refund process will begin after the product is received. In such cases, we will raise a complaint with the courier partner to expedite the process.

Reverse Pickup:
If reverse pickup is unavailable at your location, please courier the product to us. Once received, your refund or exchange will be processed within 48 hours.

Condition for Return:
Returned items must be unused, in their original packaging, and include all tags, accessories, and manuals. Returns that don’t meet these conditions may be declined.

Return Address

Jivzo
C/o Kotemoda Lifestyle Pvt. Ltd.
S.No.94/3, Koralur,
Soukya Road, Near T-Cross,
Hoskote Taluqa,
Bengaluru – 560067
9972769817

Refund Options

Prepaid Orders (Credit/Debit Card, Net Banking, Wallet, UPI):
Refunds will be credited to the same payment method within 3-4 working days after the product is received and verified at our hub.

Cash on Delivery (COD):
Please share your bank account details while requesting a return. Refunds will be processed to your account within 3-4 working days after verification.

Cancellation Policy

Before Shipping:
If you cancel your order before dispatch, a 100% refund will be issued to the original payment method.

After Shipping:
Once shipped, our Return & Exchange Policy will apply.

Non-Returnable / Non-Exchangeable Products

For hygiene and safety reasons, the following items are not eligible for return or exchange:

·      Baby diapers, wipes, and baby food

·      Feeding bottles & breastfeeding accessories

·      Personal care items (lotions, oils, creams, soaps, powders, cosmetics)

·      Grooming, oral care & maternity innerwear

·      Gift sets, gift certificates, and digital products

·      Nutritional supplements & hygiene essentials

• Bango coupon products are not eligible for return or exchange.

Important Notes

·      Products must be returned in original condition, including all accessories and freebies.

·      During pickup, a Quality Check will be conducted (brand, color, size, condition, tags, and packaging). Returns failing this check will be declined.

·      If a replacement is unavailable, a refund will be issued instead.

·      A ₹50 shipping fee may apply if an eligible order is refused or if a replacement/exchange is rejected after dispatch.

·      Refunds do not include original shipping, COD, or convenience fees (where applicable).

We’re here to help!
For any assistance, please contact us at 9972769817 Our support team will ensure a smooth and quick resolution