Introduction

This document is an electronic record in terms of the Information Technology Act, 2000 and the rules made thereunder as applicable, including amended provisions relating to electronic records in various statutes.
This electronic record is generated by a computer system and does not require any physical or digital signature.

By accessing, browsing, registering, or purchasing products from the JIVZO website, you agree to comply with and be bound by these Terms of Use.
If you do not agree with these terms, please do not use the website.

1. General Information

The website www.jivzo.com is owned and operated by SS Lifestyle operating under the brand name “JIVZO”.

Registered Address:
S.No.94/3, Koralur
Soukya Road, Near T-Cross
Hoskote Taluqa
Bengaluru – 560067, India

JIVZO operates an e‑commerce platform where users can browse and purchase fashion products including kidswear, women’s wear, and men’s wear.
All products displayed on the website constitute an “invitation to offer”.
Your order represents an offer to purchase which may be accepted or rejected by JIVZO at its sole discretion.

2. Membership Eligibility

Use of the website is available only to individuals capable of forming legally binding contracts under the Indian Contract Act, 1872.

Persons who are under 18 years of age or otherwise legally incapable of entering into contracts are not eligible to use this platform.

JIVZO reserves the right to suspend or terminate any account that violates eligibility requirements.

3. Account and Registration

To access certain services, users may be required to create an account.

Users agree to:
• Provide accurate and complete information
• Maintain updated account details
• Protect login credentials and passwords

Users are responsible for all activities conducted through their accounts.
JIVZO shall not be liable for losses resulting from unauthorized access due to negligence of the user.

4. Pricing, Promotions & Coupon Codes

JIVZO strives to ensure accurate pricing and product information. However, errors may occur due to system or typographical issues.

JIVZO reserves the right to:
• Cancel orders placed at incorrect prices
• Modify product pricing
• Contact customers for confirmation before processing orders

Promotional offers, coupon codes, and discounts may be introduced from time to time and are subject to terms specified for each campaign.

5. Transactions & Cancellation

Orders placed on the website may be cancelled before dispatch.
Once an order has been shipped, cancellation will not be possible and the Return & Refund Policy will apply.

JIVZO reserves the right to cancel orders due to:
• Product unavailability
• Pricing errors
• Suspected fraudulent transactions
• Payment verification issues

Refunds will be processed according to the applicable refund policy.

6. Referral Partner Program

JIVZO may operate a Referral Partner Program where individuals can promote products using referral links or codes.

Under this program:
• Customers place orders directly on the Fabesta website
• Referral partners earn commission on successful orders
• Successful orders are those that are delivered and not returned or refunded

JIVZO reserves the right to modify commission structures or terminate referral accounts in case of misuse or fraudulent activity.

7. Shipping & Delivery

Orders are typically processed within 1–2 business days after confirmation.

Estimated delivery timelines:
Metro Cities: 2–3 working days
Other Locations: 4–6 working days

JIVZO works with third‑party logistics providers including Delhivery, Blue Dart, and Xpressbees.
Delivery times may vary depending on location, courier operations, or external factors beyond Fabesta’s control.

8. Returns, Refunds and Exchanges

JIVZO offers a return and exchange window of 7 days from the date of delivery.

Returned items must:
• Be unused and unworn
• Include original packaging and tags
• Pass quality inspection

Refunds will be processed after verification of the returned product.
JIVZO reserves the right to reject returns that do not meet eligibility conditions.

9. Guidelines for Product Reviews

Customers who have purchased products may submit reviews.

Reviews should:
• Be honest and unbiased
• Relate directly to the product
• Avoid offensive or promotional language

Fabesta reserves the right to remove reviews that violate these guidelines.

10. User Conduct

Users agree not to:
• Upload unlawful or harmful content
• Attempt unauthorized access to systems
• Interfere with website functionality
• Spread malware or spam
• Violate intellectual property rights

Violation of these rules may result in account suspension or legal action.

11. Intellectual Property

All content on the Fabesta website including logos, product images, designs, text, and graphics are the intellectual property of SS Lifestyle (Fabesta).

Users may not reproduce, distribute, or exploit any content without prior written permission.

12. Electronic Communications

By using the website or sending communications to JIVZO, users consent to receive electronic communications including:

• Order confirmations
• Policy updates
• Promotional emails

Electronic communication satisfies legal requirements for written communication.

13. Privacy Policy

JIVZO collects certain personal information including name, contact details, and shipping address for order processing and customer service.

This information is handled in accordance with the JIVZO Privacy Policy and applicable data protection laws.

14. Limitation of Liability

The website is provided on an “as is” basis.

JIVZO shall not be liable for indirect damages, loss of profits, business interruption, or technical failures arising from use of the website.

Total liability shall not exceed the value of the purchased product.

15. Site Security

Users are prohibited from attempting to breach the security of the website including:

• Unauthorized access to servers
• Introducing viruses or malicious code
• Interfering with network operations

Violations may result in civil or criminal liability.

16. Termination

JIVZO may terminate or suspend user accounts if:

• Terms of Use are violated
• Fraudulent activity is detected
• Platform misuse occurs

Termination does not affect obligations relating to completed transactions.

17. Governing Law

These Terms of Use shall be governed by the laws of India.
All disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts located in Bengaluru, Karnataka.

Contact Information

Jivzo / SS Lifestyle
S.No.94/3, Koralur
Soukya Road, Near T-Cross
Hoskote Taluqa
Bengaluru – 560067

Phone: 9972769817
Email: support@jivzo.in